Frequently Asked Questions
Customer Service Questions
In the event that our ice packs melt, our products remain stable for 7 days. We advise refrigerating or freezing upon arrival.
Once an order is placed, it cannot be canceled. This is because our fulfillment process is time-sensitive to ensure your items are shipped as fresh as possible. We recommend double-checking your order before completing the checkout process.
Please email us at support@outeraislegourmet.com with your order # and a picture of the product that was received, and we’ll make sure to get you taken care of right away!
Please email us at support@outeraislegourmet.com with your order number and shipping address and we’ll make sure we get this taken care of right away!
Product Questions
Our Pizza Crusts are 7 inches in diameter and come with 2 crusts per pack.
Our Sandwich Slices are 4 inches in diameter and come with 6 rounds per pack.
Yes! Our products are gluten & grain free and are made in a facility with no gluten containing ingredients.
Yes, our cheese is pasteurized.
Our products are keto friendly and contain only 1g net carbs per Sandwich Slice and 3g net carbs per Pizza Crust.
Our Sandwich Slices have 280-710mg of sodium and our Pizza Crusts have 390mg of sodium.
Our Sandwich Rounds have 2 SmartPoints each and our Pizza Crusts have 4 SmartPoints each.
General Questions
We are proud to offer free shipping on all orders.
At this time, we don't provide samples. We apologize for any inconvenience.
You can sign up to become a retailer and receive more information by emailing sales@outeraislegourmet.com or following this link:
https://outeraislegourmet.b2bwave.com/profile/customers/sign_in
We sure do. Please feel free to apply here: https://outeraisle.refersion.com/ and we will get back to you as soon as possible.
International
Yes. Our partner is Sweet & Sprouted and you can order here: https://sweetandsprouted.com/?product_cat=&s=outer+aisle&post_type=product
Not currently. Aside from the U.S.A. we are only available in Canada via Sweet & Sprouted. But we are working on this so stay tuned!
Storage
Yes! Our products can be frozen for up to 6 months.
Our products can be frozen for up to 6 months and refrigerated for up to 30 days.